CallCenter solutions from ServIT AB
ServIT is a swedish company that specializes in solutions for Call- and Contact Centers. Our solutions are very reliable, flexible and cost effective. The system suits smaller companies as well as large organizations.
Go to our Swedish webbsite to read more (swedish)
CallCenter SolutionsOur solutions for Call- and Contact Center are very reliable. Our installations has handled millions of customer contacts for a wide range of customers. The system operates on a LAMP platform with Asterisk (or Dialogic) telephony control. It is highly scalable and we have installatons ranging from only 2 agents to several hundred. The system gives extensible statistics and extensive realtime status information. The system operates regardless of the telephone system (PBX) that is used by the agents. The agents may be geographically distributed but they are still seen as a full participants in the same logical CallCenter. We may easily adapt to existing systems (such as CRM-systems) and route calls based on (for example) their customer status. We may also take information, such as CLI (Calling Line ID) to create a screen pop-up for the agent with relevant customer information. |
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About UsWe have more than 10 years experience regarding Call- and Contact Center solutions. The first release of our product was first set "live" as early as 1996. This was at the Logica (former WM-data) CallCenter in Bromölla, Sweden. |
Latest newsLogica upgrades the Callcenter 2011-01-16
Logica Sweden has just finished an upgrade project regarding ServIT Callcenter. They now run the latest version and may use all new system features.
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If you are one of our customers already you login at the (swedish) customer webb